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RTL Z Cybersessies AI: From experience to maintenance - KLM is implementing AI on all sides

To better understand what artificial intelligence is and the positive impact it can have inside an organisation, reporter Suzanne Blok is visiting companies that implement AI in their daily operations. This week, she has been invited for a behind-the-scenes look at a source of national pride for the Netherlands: KLM.
October 13, 2023

Matthijs Kieskamp, Data Science & Analytics Leader at KLM, sees AI as the new technological revolution, the engine of innovation. "With over 30,000 employees, KLM is a very large company with a lot going on. AI is already emerging in many local sub-processes. Among other things, we see that AI is a powerful tool for improving customer experience and can help us work more sustainably. However, in the end, we decided to let humans remain in control, not AI."

Watch the full 10-minute report to discover how KLM is currently using AI, from providing travel tips after booking a flight to better estimating the quantity of meals on board and making aircraft maintenance smarter.

Cybersessies AI, a collaboration between Kickstart AI and RTL Z, is a weekly talk show hosted by Remy Gieling, founder of The series features various experts engaging in discussions about important topics within the world of AI. Tune in every Friday at 11:10 AM on RTL Z or check out the full Cybersessies AI Dossier online.

Check out the other minidocs in the series:

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